Accessible IT Support
Data Center Support
Once the IT system is installed, AFScott remains available to clients for technical support and troubleshooting. The IT support staff provide their expertise to ensure our client’s business continues to operate smoothly.
Full-Service Help Desk
AFScott can provide remote IT assistance to clients ranging from monitoring software updates to running hardware issue reports. Technicians can take over computers to modify or update software without having to make an on-site visit.
Real-Time Remote Monitoring
Unlike technicians that may need to physically visit an office to perform maintenance on equipment, AFScott’s IT engineers can remotely access servers and devices to assist with troubleshooting and system maintenance.
Technically Experienced Staff
Apple Certified Technicians
Technical support engineers have a depth of knowledge in Macintosh operating systems, ranging from iMac to MacBook Pro. AFScott’s technicians have received specific training qualifying them to troubleshoot and repair these devices.
Microsoft Certified Technicians
Our IT engineers are experts at working with Microsoft Windows, the most widely-used operating system in the world. The team does everything from integrating new software to troubleshooting existing hardware on Microsoft devices.
Cisco / Meraki Certified
AFScott’s technicians are certified Cisco CCNA and Meraki CMNA. Cisco/Meraki is the largest manufacturer of switching, security devices and access points in the world, and we work with their products every day to help our clients achieve maximum speed and security.