Over 10 years we help companies reach their financial and branding goals. Engitech is a values-driven technology agency dedicated.

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411 University St, Seattle, USA

engitech@oceanthemes.net

+1 -800-456-478-23

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CUSTOMER SATISFACTION SCORES & CLIENT TESTIMONIALS

2021 CUSTOMER SATISFACTION SURVEY RESULTS

In September, AFScott asked our clients to participate in a Customer Satisfaction Survey, grading our Support on a scale from 1-10.

The results were outstanding!

Compare the CSAT and NPS scores our clients gave us, vs the Industry-average scores:

Scoring MetricIndustry Avg ScoreAFS Client Score (9/2021)
CSAT7287.3
NPS4077.7

COMMENTS FROM OUR SEPTEMBER 2021 CLIENT SATISFACTION SURVEY:

  “You provide great service at a reasonable price. Your staff is competent and easy to work with.”

   “Able to fix any problems…”

  “Great service and always there when we need them…”

“AFScott personal are courteous, informative, competent and professional.”

  “Recognition of hand holders and responding in a timely manner to them.”

AFScott Client Testimonials

“AFS architected a solution that replicated our traditional on premises file management/sharing/sync and backup; but, served up via their Proprietary Private Cloud.

With the successful implementation and rollout of this new solution, CRP has enjoyed much more IT efficiency. 

As a result, we are enjoying higher levels of Customer Service and Client Success than ever before.  Thank you AF Scott!!!”

Bill Linney, Partner

Construction Risk Partners

Read the full Case Study Here

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“AFScott has been with our firm since inception and has consistently, professionally and efficiently provided the technical advice and expertise needed in order to build, install, maintain, train and upgrade our technological infrastructure. They make sure that our systems are up and running properly. When they are not, they are there to troubleshoot, repair, recommend and provide the peace of mind that our firm deserves. All hours of the night … as attorneys never sleep … they are there at the end of a panic-stricken phone call or an over-excited email.

They don’t push … they don’t sell … they simply look for solutions and fast! They are honest, trustworthy, responsive and encompass a wealth of technical knowledge and experience that I’ve never seen in any other IT company. And that is something that is very hard to come by in their industry.

They understand the importance of client relationships and commitments. They work with us hand-in-hand, step-by-step throughout all projects or service calls … big or small. Where other vendors are suppliers of goods and services, AFScott is a true business partner. We are so fortunate to work with them.”

NJ Law Firm

Author

PJ Arts

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